Family History Help

FAQ's


How much information do you need before starting my project?

To get started on your project we will firstly need your own details and copies of any other documentation you may already have.  This will allow us to focus on researching further back in time, and of course will not waste time in duplicating what you already know.

Don’t worry if you cannot provide further information, we can start with yourself only.

If you wish, we can also write to or contact any relatives who you may think will have family photos or stories or even just their recollection of specific family life events.


What happens if you cannot find any information?

In the unlikely case that we cannot proceed with your project due to lack of available information, we can either offer you a 100% refund or it can be credited to your next project. The choice is yours because we want you to be satisfied with our service, no matter what.


How will you keep me updated on progress?

Progress of your project will be available in a secure online folder which will contain copies of documents as and when they are available.  You will be sent a link to your folder and will be able to check for new documents whenever you wish.  It is also a great way to show your friends and family how the research is going.  All documentation will also be sent to you with your A3 printed Family Tree and Reports as soon as the project is completed.  We will also ask you for further instructions if any information obtained causes a change of focus for you.  You can also contact us whenever you have a question – we are here to help!


What information can be found on the Census records?

Complete census records from 1841 to 1911 have varied information.  The earlier records will only show place name; parish; name and surname; age (children’s ages were often rounded up/down by 5 years); occupation; whether born in the county (Y/N).

As time went on, census returns included additional information such as: road/street name; name and surname; relationship to head of house (wife, daughter, son etc.); condition (married, widowed, single); age; sex; rank, profession or occupation; where born; whether deaf & dumb, blind, lunatic, imbecile or idiot.

The most recently released census (1911) included additional information such as: how long married; total children born alive; number of children still living; children who have died; nationality; infirmity; full postal address; number of rooms occupied in the dwelling.


Why should I additionally purchase birth marriage or death certificates – isn’t there enough information in a copy of the relevant GRO Index?

GRO (General Register Office) Certificates are a valuable source of additional information (see below).  We will only order these on written instruction from you.  We only charge the cost price for these, which are currently £9.25

Marriage certificates: will typically include: date of marriage; name and surname of bride and groom; ages; condition (bachelor, spinster, widow, widower); rank or profession; residence at the time of marriage; both father’s name and surname; rank or profession of father (sometimes whether a father is deceased); signatures of couple (sometimes ‘X’ to denote illiterate); names of witnesses; parish and church names; registration district; sub-district; county.

Birth certificates: will typically include: date of birth; where born; first name(s); sex; name and surname of father; name and maiden surname of mother; rank or profession of father; signature, description and residence of informant; when registered; signature of registrar; registration district; sub-district; county.

Death certificates: will typically include: date of death; where died; name and surname of deceased; sex; age; occupation; cause of death; signature, description and residence of informant; when registered; signature of registrar; registration district; sub-district; county.


What information is given on a Baptism Register?

Baptism Registers will typically include: when baptised (sometimes date of birth as well); child’s Christian name; parent’s names (Christian and surname); abode; quality, trade or profession; by whom the ceremony was performed; name of parish church; county; year.


Why should I pay for your services when I might find that my family tree or part of it has been researched by someone else and is available online to simply copy?

The temptation to do this is great, but the need for verifiable sources is even greater.  We never use information from these sites because it would waste our time and that means wasting your money.  Although these family trees can be impressive and the owner is sure of their information, with the best will in the world, we could not accept validity from an unknown source and at face value.


How can I pay?

You can make payments using online banking (contact us for our bank details); PayPal (all major credit and debit cards); cheque; postal order.  Please note that cheques will need to clear before research commences.


I would like to use your Research Service - what happens next?

  1. Read our Terms and Conditions
  2. Read our FAQ page
  3. Download, complete and return the Client Agreement Form
  4. Contact us to arrange your payment method
  5. Email or post copies of any documents you already have (see Client Agreement Form)
  6. As soon as steps 1 to 4 are complete, I will commence your research project
  7. Progress of your project will be available in a secure online folder which will contain copies of documents as and when they are available.  You will be sent a link to your folder and will be able to check for new documents whenever you wish.  It is also a great way to show your friends and family how the research is going.  All documentation will also be sent to you with your A3 printed Family Tree and Reports as soon as the project is completed.


What are your terms and conditions?

Please click here to view our Terms and Conditions.


Will I have to sign an agreement?

Yes, for reasons of clarity we have a Client Agreement Form. Please click here to view.


How safe is my personal information and do you have a privacy policy?

Yes to both. These can be found in our Terms and Conditions. We are also registered as a data controller under the Data Protection Act 1998 (Registration Number Z5129901).

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